Introduction
At TSG Home Improvement, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy and Cookie Policy explains how we collect, use, and protect your information when you use our website and services. By using our website and submitting your details via our contact form, you agree to the terms set out in this policy.
2. Information We Collect When you contact us through our website, we may collect the following information: Your name Your contact details (telephone number, email provided via contact form) Details about your enquiry or request for a quote We only collect the information that is necessary to provide you with our services.
3. How We Use Your Information We use your personal information to: Respond to your enquiries and provide quotes Communicate with you about services you have requested Improve our website and customer experience Comply with legal and regulatory requirements We will never sell, rent, or share your information with third parties for marketing purposes.
4. Data Retention Your personal information will only be kept for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations. Once no longer required, your data will be securely deleted.
5. Security We take appropriate technical and organisational measures to safeguard your personal information against loss, misuse, or unauthorised access.
6. Cookies Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. They do not contain personal information and cannot be used to identify you directly. You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect how our website functions.
7. Your Rights Under UK data protection law, you have the right to: Access the personal information we hold about you Request corrections to inaccurate information Request deletion of your personal information (where applicable) Restrict or object to how we process your data To exercise these rights, please contact us via our contact form.
8. Changes to This Policy We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page with the updated date.
9. Contact Us If you have any questions or concerns about this Privacy and Cookie Policy, please contact us at: TSG Home Improvement 56 Highfields Road, Tipton, DY4 0QX Tel: 07562 774402 Email: via our online contact form
